Refund Policy

Last Updated: 01/01/2025

Effective Date: 01/01/2025

1. Eligibility for Refunds

• Refunds apply only to physical products purchased directly through MeenANA.
• Digital products, services, or downloadable content are non-refundable unless defective.
• Refund requests must be submitted within 30 days of delivery.

2. Conditions for Returns

Items must be:

• Unused, in original packaging with tags/labels attached.
• Accompanied by a valid proof of purchase (order number/receipt).
• Not excluded (e.g., personalized/custom-made items, perishables).

3. Refund Process

1. Request: Contact support@meenana.com with your order details and reason for return.
2. Approval: We’ll email return instructions if eligible.
3. Ship Back: Return the item to our warehouse (shipping costs are the customer’s responsibility).
4. Inspection: Refunds are processed within 7 business days after verifying the returned item.

4. Refund Methods

• Refunds are issued via the original payment method.
• Processing times vary by payment provider (typically 5–10 business days).

5. Non-Refundable Situations

• Change of mind without meeting the return conditions.
• Damage caused by misuse or unauthorized modifications.